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Posts Tagged ‘data’

You beauty!

Tuesday, August 10th, 2010

Is data visualisation getting a bad name?

I was pleased to see graphic design in the news this week, for reasons other than the usual public and tabloid outrage over massive fees for ‘just a logo’. Data visualisation was the subject of a small report and studio discussion on BBC2’s Newsnight show, featuring ‘infographic’ advocate David McCandless, and design heavyweight Neville Brody duking it out.

The general argument on the part of McCandless is that we are saturated with data these days, and that his work and that of others is exploring new ways of presenting it, in order to give abstract subjects some context or relevance. That such projects can also be beautiful is a serendipitous by-product of this exercise.

Brody took the opposing view, largely consistent with my own, that superfluous artistry serves to cloud the very facts the graphics are trying to represent, and that this is potentially dangerous.

 

Ganging up on the new guy

The studio debate felt fairly one-sided to me – McCandless is clearly less experienced in discussing design at a deep level than Brody, and presenter Kirsty Wark seemed to treat McCandless as some kind of nefarious, truth-concealing politician, rather than the jobbing designer/author that he is. You could see Brody trying to get some decent responses from McCandless, but none were really forthcoming, which is a shame, as he had some valid points, which just weren’t asserted hard enough.

What I think McCandless was trying to say was that with the massive and constant streams of data to which we now have access, their meaning can be lost, and that representing information visually can help people better digest it. Wark suggested that such methods could also be used by political parties, to ‘spin’ stories. Her tone angered me, as it felt as though she had exposed McCandless as having invented a new tool for politicians to hoodwink us with. No Kirsty, you’ve just realised what graphic design is about.

 

Truth

Graphic design is all about communication, and for the most part, this is to influence people’s behaviour. Whether you’re designing a gas bill, a poster for a concert, a leaflet about diabetes, or a website for a chartered accountant, you’re spinning something. Sure, most designers have a level of integrity in their work, but to suggest that design is about presenting pure facts, with absolutely no subjectivity, is complete rubbish.

The thing is, the need for good data visualisation is probably greater than ever. It’s just that there’s a hell of a lot of rubbish ‘infographics’ out there which makes one think the discipline is a waste of time. Much of what I see definitely clouds the facts therein, drenched as they are in lovely shapes, colours and typefaces which distract, rather than inform. Even the term ‘infographic’ makes it sound like a throwaway, consumable item, to be Tweeted to your friends, along with a link to a blog post entitled ‘67 awesome shopping cart icons’, and then forgotten.

 

The message

Designers have a responsibility, either to their client, to their client’s audience, or to the information itself, to ensure that a message is communicated, and received. If it’s necessary to influence people’s reactions, for whatever your reasons, then that’s fine; it’s your job to do that. If you’re just playing the narcissist on your Macbook Pro, under the auspices of being a force for truth, then you’re not a designer.

As is often the case, Paul Rand said it best: ‘When form predominates, meaning is blunted. But when content predominates, interest lags.’ It is the job of the designer to find this balance, if information, and its meaning, is to be understood.

To finish, here’s a great pastiche infographic, which sums up my concerns very nicely. Thanks to Phil Gyford for the permission to use it.

Phil Gyfords infographic

Phil Gyford's infographic

Can a brand have as many voices as customers?

Friday, January 22nd, 2010

Could technology drive a bespoke brand experience? I touched on this notion during my talk at Future of Web Design, but didn’t have the time to explore it further. There seems to be a shift towards very specific personalisation when it comes to our experience of many products and services. Spotify playlists, iGoogle, Ensembli, etc. all provide a framework for us to experience and consume things hand-picked by ourselves. It’s something we’re getting very used to. Indeed, there was a lot of grumbling when Twitter introduced its new ‘retweet’ feature, as people were all-of-a-sudden seeing comments in their news feed from users they hadn’t specifically chosen to view. So how could a brand possibly support this continued drive towards personalisation, while retaining some semblance of identity itself?

Your M&S isnt really yours. Its still theirs.

Your M&S isn't really 'yours'. It's still 'theirs'.

 

Consistently inconsistent

Just because a brand is a unique entity does not mean it can’t shift its personality to suit whomever it may be addressing. We all have distinct personalities, but we all alter our behaviour depending on to whom we are talking. Personally, I talk and act slightly differently depending on whether I’m with friends, business clients, or my children. Despite my changing behaviour, all these people recognise me as ‘Dean’. By the same token, I always know I’m ‘me’. Could a brand do this?

Of course, many brands have employed differing voices to communicate with different sections of their audience, but it’s still a relatively blanket approach, based on a combination of research and best guesses. Yet no research, however specific, could hope to facilitate communication on an individual level. Technology could facilitate this.

 

What technology?

There is a project that’s been developed at the Massachusetts Institute of Technology called Personas which aggregates your online activity, to create a visual represenation of your time on the Web. You are presented with a graph, which categorises the subjects you have spent time being involved with. It’s an interesting little project, but it got me thinking: could we not also track and analyse the language people use online?

 

Twitter, Facebook, blogs, forums, comments… regular web users have a huge wealth of thoughts and opinions in the public domain. If we had the technology, we could see what people think on myriad subjects, and what language they use to express themselves. Could a brand not harness this information and use it to deliver the ultimate personalised experience, one which not only provides the content, products and services a customer is interested in, but delivers it in a voice specific to them?

While it can take years for an audience to develop a sense of trust in a brand, why can’t a brand harness a voice each customer already trusts – their own?

 

How could it work?

Let’s look at Amazon.com as a possible case study. For years, Amazon has utilised a customer’s browsing and purchasing habits, as well as those of others, to deliver a powerful recommendation service – one which continues to impress me. However, look and feel of the site aside, there’s no real personality to accompany this, and it feels something of a missed opportunity.

What if Amazon could not only access a customer’s activity on its own site, but that person’s entire online activity? It would have a much deeper understanding of someone’s likes, dislikes, motivations, not to mention the kind of language they use. If a user was comfortable with colloquialisms, text speak, longer words, even bad language, Amazon could recognise this and alter its voice to suit, while still providing the level of service people associate with the brand.

Examples of how Amazon could shift its personality

Examples of how Amazon could shift its personality

 

Everyone would have a unique experience of, and relationship with Amazon, and Amazon’s brand would be strengthened by this. Yet through its other brand touchpoints (service, visual communication, etc.) it would assert a distinct brand personality. As with myself and how people see me, everyone would have a distinct view of Amazon, yet it would still be instantly and consistently recognised.

 

Technology driving brand development

This kind of ultra-personalised experience would only be possible with emerging technology, that not only recognises and matches words, data and so on, but can also understand meaning, context and subtlety. This is what is so interesting and exciting right now. Technology isn’t just offering new touchpoints for customer contact. It is allowing brands to do things they’ve never done before. Those brands which can recognise and exploit such possibilities stand to make massive progress in the coming years.

Decode at the V&A

Wednesday, December 16th, 2009

I headed down to London to see the Decode exhibition at the V&A. Based around the notions of data visualisation, technology and interactivity, it was a small yet flab-free exhibition that was impressive and fun.

The entrance to the exhibition was strewn with fabricated foliage, which responded to sound and movement, responding with light and sound, prompting entrants to stamp their feet a lot!

 

Generative

Following this, there were a number of pieces of generative art – works which run procedurally, either by preset programming, or responding to data. Perennial Flash hero Joshua Davis had a nice looking piece, while a work by Universal Everything felt a lot less ‘techy’, almost painterly, as it built, shifted and reinvented itself.

Swarm Draw by Joshua Davis

Swarm Draw by Joshua Davis

 

Sound and vision

Radiohead’s mind-boggling interactive video for House of Cards, by James Frost, was there, looking great on a hi-def touchscreen, allowing users to move it around as it played. Have a go of it yourself here (note, it takes a while to load, but it’s worth it).

House of Cards by James Frost

House of Cards by James Frost

 

There was a nice piece by Flight 404 (who coded one of iTunes’ music visualisers, fact fans) which reacted to sound, although I felt a bit of a fool shouting and coughing at the screen to make the imagery react. It’s a really interesting piece, especially as the relationship between sound and visuals is a minor obsession of mine.

Solar by Flight404

Solar by Flight404

 

Fun and games

Many of the more overt interactive pieces are clearly influenced by video games. Sennep’s piece ‘Dandelion’, where the user holds a ‘real’ hairdryer, and uses it to blow away seeds on a digital dandelion clock, was a combination of Nintendogs (a DS game where you pamper virtual puppies), and outstanding Playstation 3 game Flower. Another piece was very reminiscent of groundbreaking music toy Electroplankton.

Dandelion by Sennep

Dandelion by Sennep

 

What was nice about the exhibition was that not everything was screen-based, with a few more tactile, mechanical pieces too. By far the most impressive piece for me was Daniel Rozin’s ‘Weave Mirror’, comprising hundreds of wheels, coloured from white, gradating to black, which rotated to form a greyscale image of the viewer as they stood in front of it. While the programming and planning behind it was incredibly complex, what was most satisfying was the sound it made as it changed, reminiscent of pre-digital train departure boards (clickety clickety click).

Weave Mirror by Daniel Rozin, taking a picture of me taking a picture of it!

Weave Mirror by Daniel Rozin, taking a picture of me taking a picture of it!

 

Just the beginning

It was a very satisfying exhibition to experience, and I applaud the permission of photography and video, which obviously allows people to record specific instances of works which by their nature are fleeting. What I do feel though is that the ideas and execution on show here is only scratching the surface of what could be possible, both in terms of how data could be presented and used, and in real-world applications that could enrich and improve peoples’ lives. It’s certainly gotten me thinking.

Decode runs until 11th April 2010. Find out more about Decode here